Group characteristics and development Essay Example | Topics and Well Written Essays - 500 words

Group characteristics and development - Essay Example Role of branch coordinator was to manage the branch, reporting to top management, looking after inventories, admissions, daily expenses account and fulfilling of targets. Role of faculty was providing customized service to every student, looking after academic related services and other staff for managing other activities like front and back end work, marketing etc. Rules come out with the positions. The group focused in delighting customers, fulfilling targets and working efficiently and effectively by being fully responsible for one’s work and maintaining good work culture. If any member violates this rules he/she would be warned once and if repeated, rewarded shown a pink slip. We also follow negative punishment method and appraisal method related to quality of work done in a month period. If we look at personality, then everyone have different personality and attitude because of different reasons, may be status, age, position, experience, education, intelligent quotient, etc. Anyone can approach the top management for any issues or confusions and way of interaction was formal. Some of them are very quiet and others are very aggressive as everyone has their own view of looking at the matter. Sometimes, unmanageable situations arise and it’s difficult to delight every member in a group. But we come out with a solution through brainstorming and feedback process involving each member in an organization that can at least satisfy each and every member in a group. A group in which I worked was different because, in my group there was high satisfaction level among each member, efficient and effective coordination among group members, mutual understanding, transparency, and a work culture that one will love to work with. Only problem faced by employee was that the management was unable to manage the branch properly and less decision making authorities were allocated to the ground level