Total Quality Management Essay Example | Topics and Well Written Essays - 1000 words

Total Quality Management - Essay ExampleIt is implied that cost of graphic symbol call for to be taken into consideration before deciding on a truehearteds plans for ensuring the quality of its products/ services. In other words, extremely high cost of quality washbowl threaten a confederacys health either in the short or the long term. bell of quality can be used as an indicator of a confederations health. This fact is verified done the following example a series of firms operating in the manufacturing industry of Malaysia decided to establish a Cost of Quality (COQ) Reporting organization (Rasamanie and Kanagi 243). It was expected that this initiative would help these firms to improve their performance (Rasamanie and Kanagi 247). Indeed, the execution of instrument of the above system resulted to a series of important benefits in regard to these firms performance. The benefits achieved for the firms participating in this date ar presented in Table 1 below. Table 1 Bene fits resulted because of the implementation of the COQ Reporting System in manufacturing firms in Malaysia (Rasamanie and Kanagi 247) It is clear from the data presented in Table 1 above that the implementation of COQ Reporting System in Malaysian manufacturing firms enhanced their performance. ... The potential use of quality cost for measuring a high societys health can be understood if referring to the elements of cost of quality. Haryanto (186) noted that the cost of quality includes intravenous feeding different types of cost Prevention cost, Appraisal cost, Internal Failure cost and External Failure Cost (Haryanto 186). These costs, each of which incorporates a series of sub-costs (Table 2 below), can be used for identifying the performance of a guild in regard to its various sectors/ departments. In this way, the cost of quality helps to measure and evaluate a partys health. If costs related to one or more of the firms operations atomic number 18 high this fact is consid ered as a negative indicator for the companys health. Table 2 Elements of Quality Costs (Blocher, Chen and Lin 176 in Haryanto 186) The relationship between quality of cost and a companys health is reflected in the Acceptable Quality View, an approach for deciding on a firms optimum quality cost (Haryanto 188-189). The Acceptable Quality View is based on the assumption that there is a trade off between control costs and failure costs (Haryanto 189). In a healthy company, failure costs would be reduced as the control costs are increased (Haryanto 189). The above trend is presenting in Graph 1 below. Graph 1 AQV Quality costs graph (Haryanto 189) Question 2 A customer driven quality circle would include the split indicating in Graph 2 below. The parts of the graph are based on the study of Reis and Pena (2000). correspond to the above researches, a customer driven organization focuses on the creation of a customer-driven organizational socialization (Reis and Pena 43). In thi s context, a customer